Security Advice Policy

At Radio Tangy, the security of our users and community is extremely important to us. If you receive an email, text message, or phone call claiming to be from Radio Tangy Inc. asking for your account details or payment information (unless it relates to a support request you initiated), it is likely not from us.

Below are important guidelines to help you identify and respond to suspicious communications.

How to Identify Official Communication from Radio Tangy Inc.

Radio Tangy will never ask you to share sensitive personal information via email, text message, or phone call. This includes:

• Credit or debit card details
• Bank account information
• Account passwords
• One-time passwords (OTPs) or verification codes

We will also:

• Never request payment through a third-party vendor, unofficial website, or application
• Never ask you to complete payment transactions outside our official platform
• Never ask you to install remote access software such as TeamViewer, AnyDesk, or similar applications

If you receive a message that includes a suspicious or unfamiliar link, do not click on it. If you have already clicked it, do not enter any personal information on the website that opens.

What to Do If You Receive a Suspicious Email, Text, or Phone Call

Scammers cannot access your information unless you provide it to them.

• Do not click on any links
• Do not reply to the message
• Do not follow any instructions given in the suspicious communication

When in doubt, contact us directly through our official email.

If You Already Clicked a Link or Shared Information

1. Immediately change your Radio Tangy account password to a strong, unique password.
2. Update your password on any other platforms where you used the same credentials.
3. Contact your financial institution if you entered payment information, as it may be compromised.

Best Practices to Keep Your Information Safe

• Be cautious of any message requesting personal or financial information
• Do not click links or download applications unless you are certain they are legitimate
• Always access Radio Tangy through our official website or app directly
• Never send sensitive information via email
• Check the sender's email address carefully for authenticity
• Hover over links (on desktop) to verify the URL before clicking
• Install reputable antivirus and security software on your devices

Contact Us

If you believe you have received a suspicious email, text, or phone call claiming to be from Radio Tangy Inc., or if your account information was changed without your permission, please contact us immediately at:

Email: info@radiotangy.ca

Our team will assist you in securing your account.